Coronavirus update: On March 13, the federal government ordered long-term care facilities to restrict all visits. At this time, all visits by NJ LTCO staff are suspended. However, the NJ LTCO continues to accept complaints and will reach out to the long-term care facility by telephone in order to attempt to resolve any problems a resident might be experiencing. The LTCO can be reached by calling 1-877-582-6995 or by email at firstname.lastname@example.org You can find additional information on these restrictions on the NJ Department of Health website or you can call the DOH at 1-800-792-9770. Additional info for families and residents is also available on the Consumer Voice website.
LTCO advocates for the rights of residents of long-term care facilities and investigates allegations of abuse, neglect and exploitation. LTCO is the voice of the state’s most vulnerable institutionalized elderly citizens.
You can help to improve the lives of elderly residents of long-term care facilities in your neighborhood. Volunteers receive 32 hours of free training. Classes are forming now.
LTCO Regional Ethics Committees provide much-needed education, conflict resolution, and ethical guidance to facilities and families when difficult decisions need to be made.
Karen Thompson has spent 12 years assisting hundreds of nursing home residents as a LTCO Volunteer Advocate at Courthouse Center in Cape May.
“Nearly all the complaints that we receive …boil down to the fact there are simply not enough qualified staff there to help residents with their most basic needs,” Ombudsman Laurie Brewer told the first meeting of the new NJ Assembly Senior Services Committee.” Brewer’s complete comments can be found in the NJ Spotlight article:
If you or someone you know:
The I Choose Home NJ Program may be able to help you move back into the community with low- or no-cost in-home services.